Ningaloo Discovery prides itself on delivering quality once in a lifetime experiences. While we will do everything within our power to get you in the water with Ningaloo Reef’s marine life, we are relying on wild animals in their natural environment, therefore we cannot guarentee sightings. For peace of mind we have the following policies in place.

WHALE SHARK NO SIGHTING POLICY

If you do not get to swim with a whale shark on your Whale Shark Swim Tour, (not applicable to the shoulder season tour) we will either reschedule you to try come out again for free on the next available day. If you have to leave the next day, we will provide you with a voucher* valid for 2 years. This voucher may be used for another Ningaloo Discovery tour.

*This voucher is non transferrable between individual persons or companies.

HUMPBACK WHALE NO SWIM POLICY

While Ningaloo Discovery will do anything and everything in their power to provide you with an in water experience, we cannot guarantee the whales will be viable to swim with on the day. If you don’t get to see a Humpback Whale from under the water while snorkelling we will provide you with a 50% off voucher* that can be used on another Humpback Whale Swim Tour valid for the remainder of the current season.

*This voucher is non transferrable between individual persons or companies.

Cancellations must be made in writing (post, fax or email) and received by Ningaloo Discovery before the time constraints detailed in our cancellations and conditions policy. To avoid any miscommunication, requests for cancellations or amendments over the phone will not be accepted.

At least a 50% deposit of the total booking fee is required to secure your place. Remaining balance must be paid at least 7 days prior to your departure date.

Date transfers (rescheduling) are permitted up to 7 days prior to the departure date, any changes made 7 days – 48 hours prior will incur a $25.00 re-booking fee.

No rescheduling is permitted within 48 hours of the departure date.

Cancellations made 7 days – 72 hours prior to the departure date will result in the loss of 25% of the total booking fee.

Cancellations made 48-72 hours prior to the departure date will result in the loss of 50% of the total booking fee.

Cancellations made within 48 hours prior to the departure date will not be refunded.

Refunds onto credit cards due to customer cancellations will incur a $25 processing fee

Cruise departures are subject to weather conditions. Tour departures are subject to minimum numbers.

*Please note we reserve the right to transfer guests between our tour vessels. This will be rare however if circumstances mean that conducting the tour on one vessel will be more safe and enjoyable than the other than we will take the necessary steps to ensure our guests experience is as safe and enjoyable as possible. If minimum numbers are not met on one tour you will be offered a free upgrade to the tour of higher value. If you are transferred onto our power vessel due to slightly inclement weather we will refund any difference in price. We guarantee that we will always do our very best to ensure you the most amazing day out on the reef possible.

Fees applicable to all dedicated in season Whale Shark and Humpback Whale Swim tours:

  • All government fees and charges included in the price.
  • 1.5% transaction fee applies to credit card payments.

Fees applicable to Shoulder Season Whale Shark Eco tours:

  • If the option to swim with Whale Shark and/or Humpback Whale arises on the day, the government “Humpback Whale/Whale Shark Swim Fee” is just an extra $50 cash per person, not per animal!
  • 1.5% transaction fee applies to credit card payments.

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