Ningaloo Discovery prides itself on delivering quality once in a lifetime experiences. While we will do everything within our power to get you in the water with Ningaloo Reef’s marine life, we are relying on wild animals in their natural environment, therefore we cannot guarantee sightings. For peace of mind we have the following policies in place.
Should your tour be unsuccessful in achieving a swim with the marine life for which you have booked, you will be given the choice to either accept Ningaloo Discovery’s relevant no sighting policy OR participate in swimming with an alternative marine animal should the opportunity arise. Guests who on the day, for whatever reason, decide not to enter the water are not eligible for a repeat tour. Ningaloo Discovery recommends taking out comprehensive travel insurance to cover any situation where the guest may have to cancel.
WHALE SHARK NO SIGHTING POLICY
If you do not get to swim with a whale shark on your Whale Shark Swim Tour, (not applicable to the shoulder season tour) we will try to reschedule you to come out again for free on the next available day. If we are unable to get you onto another tour during your stay in Exmouth, we will provide you with a voucher* valid for 2 years. This voucher may also be used for another Ningaloo Discovery tour.
*This voucher is non transferrable between individual persons or companies and cannot be used during WA school holiday periods.
HUMPBACK WHALE NO SWIM POLICY
While Ningaloo Discovery will do anything and everything in their power to provide you with an in water experience, we cannot guarantee the whales will be viable to swim with on the day. If you don’t get to see a Humpback Whale from under the water while snorkelling we will provide you with a 50% off voucher* that can be used on another Humpback Whale Swim Tour valid for the remainder of the current season.
*This voucher is non transferrable between individual persons or companies.
CANCELLATION AND OPERATIONAL POLICY
Cancellations must be made in writing (post or email) and received by Ningaloo Discovery before the time constraints detailed in our cancellations and conditions policy. To avoid any miscommunication, requests for cancellations or amendments over the phone will not be accepted.
At least a 50% deposit of the total booking fee is required to secure your booking. Remaining balance must be paid at least 7 days prior to your departure date. Ningaloo Discovery reserves the right to release any seats that remain unpaid within 7 days of the tour date.
Date transfers (rescheduling) are permitted up to 7 days prior to the departure date; any changes made 7 days – 48 hours prior will incur a $25.00 re-booking fee.
No rescheduling is permitted within 48 hours of the departure date.
Cancellations made 7 days – 72 hours prior to the departure date will result in the loss of 25% of the total booking fee.
Cancellations made 48 – 72 hours prior to the departure date will result in the loss of 50% of the total booking fee.
Cancellations made within 48 hours prior to the departure date will not be refunded.
Gift Vouchers are non-refundable but can be transferred to a different name. They do not expire, however if redeeming after 12 months since the date of purchase, then you will be required to cover any difference in the tour price in the event the tour has increased in price since the date of voucher purchase.
Refunds due to customer cancellations will incur a $25.00 processing fee.
Missed tours cannot be refunded or rescheduled. If we are picking you up from the airport and your flight is delayed longer than half an hour we cannot delay our tour and will need to leave the airport (pick up fees and tour costs are non refundable in this circumstance, for this reason we recommend travel insurance).
Promotional discounts apply to full priced adult fares and not valid during Australian school holiday periods. If valid discounts are presented after the time of booking the discount will not be applied.
ON THE DAY
All children under the age of 18 must be accompanied by a swimming adult on all Ningaloo Discovery tours.
Your safety is our top concern on the day so we have in-water guides, life jackets and noodles to provide extra support to those who need it. Please note a basic level of swimming is required. Guides are there to help, but we cannot be liable for people who cannot swim. On tour, as a duty of care, we have the right to refuse entry into the water. On these occasions unfortunately we cannot provide a refund.
Activities and itineraries are at the discretion of the skipper on the day (decisions will be made with guests best interests in mind. Safety and guest enjoyment will always be our priority).
Cruise departures are subject to weather conditions. Tour departures are subject to minimum numbers.
*Please note that we reserve the right to transfer guests between our tour vessels. This will be rare however if circumstances mean that conducting the tour on one vessel will be more safe and enjoyable than the other then we will take the necessary steps to ensure our guests experience is as safe and as enjoyable as possible. If minimum numbers are not met on one tour you will be offered a free upgrade to the tour of higher value. If you are transferred onto our powerboat due to slightly implement weather we will refund any difference in price. We guarantee that we will always do our very best to ensure you the most amazing day out on the reef as possible. Merchant facility fees may apply.
Fees applicable to all dedicated in season Whale Shark and Humpback Whale Swim tours:
- All government fees and charges included in the price.
- 2% transaction fee applies to credit card payments.
Fees applicable to Shoulder Season Whale Shark Eco tours:
- If the option to swim with Whale Shark and/or Humpback Whale arises on the day, the government “Humpback Whale/Whale Shark Swim Fee” is just an extra $50 cash per person, not per animal!
- 2% transaction fee applies to credit card payments.