ATIC Accessibility

To support the accessible community in making informed travel decisions for their individual needs

This report prepared for:

Business name:	Ningaloo Discovery
Address:	1 Kennedy Street
Town:	Exmouth
Contact for enquiries:	Sarah Ellis
Contact Number:	0428604794
Contact Email:	[email protected]
Website:	www.ningaloodiscovery.com.au
Date:	2025-08-16 11:30

ATIC Accessibility

The following pages provides travellers with information on the businesses facilities and amenities which aims to support the traveller to make an informed decision on whether the business is suitable for their individual needs.

OVERVIEW………………………………………………………………………………………………………………… 4

Business Overview………………………………………………………………………………………………….. 4

Bookings………………………………………………………………………………………………………………… 4

Emergency Management…………………………………………………………………………………………. 5

Communications…………………………………………………………………………………………………….. 5

Other Information…………………………………………………………………………………………………… 5

Guide Dog and Service Animals………………………………………………………………………………… 5

GENERAL…………………………………………………………………………………………………………………… 6

Pre-arrival, arrival and reception………………………………………………………………………………. 6

Cognitive Impairment Support………………………………………………………………………………….. 6

Car Park and Access amenities………………………………………………………………………………….. 6

Entry……………………………………………………………………………………………………………………… 7

Internal Spaces……………………………………………………………………………………………………….. 7

Public areas……………………………………………………………………………………………………………. 7

External Paths………………………………………………………………………………………………………… 7

Public Toilets/Adult change facilities…………………………………………………………………………. 8

TOUR OPERATORS……………………………………………………………………………………………………… 9

Tour/Transport Services…………………………………………………………………………………………… 9

Guides…………………………………………………………………………………………………………………… 9

ATTRACTIONS………………………………………………………………………………………………………….. 10

COMMON AREAS……………………………………………………………………………………………………… 11

ADVENTURE ACTIVITIES…………………………………………………………………………………………….. 12

Adventure activities………………………………………………………………………………………………. 12

Report Disclaimer………………………………………………………………………………………………….. 14

OVERVIEW

Business Overview

The business has the following products/services available

Tour/Transport
Attraction
Adventure

Our business caters for the following disability types:

Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum

Bookings

The business offers the following methods for bookings and enquiries:

Phone
Email
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes

Emergency Management

Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:

Exit access is always clear as we are on a vessel

Exits and access to exists are greater than 900mm
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:

Guests will let crew know of any health conditions or disabilities prior to joining tour

The procedure for assisting guests who need assisted rescue is:

Crew will be aware and can assist as required

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

Our website meets WCAG 2.0 accessibility standards

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides the following services for services animals:

They can join the tour however we do explain to guests what it entails so they can decide whether or not it is suitable to bring a dog on due to length and potential seasickness

GENERAL

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A step free map/guide
In addition, the following further information can assist guests:

We never have long wait times and can readily assist immediately.

In addition, the following further information can assist guests:

We have the time and patience to assist all guests, at all times.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

Internal Spaces

Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum

Public areas

The public areas have the following amenities in place

Even lighting
Seating

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
In addition, the following further information can assist guests:

In our office no, on our boat to access the top deck – yes

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
There is a ‘Changing Place’ within On board the boat of our business
In addition, the following further information can assist guests:

We do not have a toilet in our office. We do have on on board our boat. 

TOUR OPERATORS

Tour/Transport Services

The tour/transport services have the following facilities/amenities in place

Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry

The maximum wheelchair capacity available in the fleet is:

Commentary is available in written format

Guides

Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Marine
Accessibility is tide dependent

ATTRACTIONS

COMMON AREAS

ADVENTURE ACTIVITIES

Adventure activities

The adventure activities have the following facilities/amenities in place

Our adventure activities cater for people with a disability
In addition, the following further information can assist guests:

Guests can join the whale shark tour

In addition, the following further information can assist guests:

We can assist where we can with guests with certain physical disabilities 

In addition, the following further information can assist guests:

Unfortunately as we use a tender to get guests out onto our boat and on and off the vessel, so it won’t be possible to take guests who are wheel chair bound however we can take guests with other physical disabilities. 

Report Disclaimer

Please note that this business report, provided as a result of the use of the diagnostic assessment, is for information purposes only.

Australian Tourism Industry Council (ATIC) cannot guarantee the accuracy of respondent’s answers, or that they are fully representative of your business. Therefore, ATIC does not warrant or guarantee any particular outcome in respect of your businesses self-assessment.

This report is intended as guidance only for your business and should not be relied on for future marketing considerations. ATIC recommends that you seek your own independent advice as well as the results from the diagnostic.

Links to external web sites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service.

ATIC does not:

Assume any legal liability for the accuracy, completeness, or usefulness of any information from this report or any links provided; or
Accept responsibility for any loss associated directly or indirectly from the use of this report.